| RELATIONSHIP MANAGEMENT
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| Organizational structure and relationship� |
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| Build collaborative relationships� |
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| Develop and maintain medical staff relationships� |
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| Provide internal customer service� |
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| Practice and value shared decision making |
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| COMMUNICATION SKILLS
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| Sensitive to what is correct behavior when communicating with diverse cultures |
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| internal |
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| and external� |
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| Communicate organizational mission |
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| vision |
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| objectives |
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| and priorities� |
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| Prepare and deliver business communications |
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| including meeting agendas |
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| presentations |
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| business reports |
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| and project communications plans� |
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| Present results of data analysis to decision makers� |
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| Provide and receive constructive feedback |
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| FACILITATION AND NEGOTIATION
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| Mediation-negotiation-and dispute resolution techniques� |
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| Team building techniques� |
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| Create-participate in-and lead teams� |
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| Facilitate group dynamics-process |
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| -eetings-and discussions |
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| LEADERSHIP
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| Leadership styles/techniques |
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| Potential impacts and consequences of decision making |
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| Establish a compelling organizational vision and goals� |
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| Hold self and others accountable for organizational goal attainment� |
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| Promote and manage change� |
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| Promote continuous organization learning/improvement |
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| HEALTHCARE SYSTEMS AND ORGANIZATIONS
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| Managed care models |
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| structures |
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| and environment� |
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| Levels of healthcare along the continuum of care� |
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| Evidence-based management practice� |
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| The interrelationships among access |
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| quality |
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| cost |
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| resource allocation |
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| accountability |
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| and community� |
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| The patient experience (e.g. |
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| cultural differences |
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| expectations)� |
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| Healthcare technological research and advancements� |
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| Organization and delivery of healthcare� |
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| Regulatory and administrative environment in which the organization functions |
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| Age Specific Competencies
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| Infant (Birth - 1 year) |
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| Preschooler (ages 2-5 years) |
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| Childhood (ages 6-12 years) |
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| Adolescents (ages 13-21 years) |
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| Young Adults (ages 22-39 years) |
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| Adults (ages 40-64 years) |
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| Older Adults (ages 65-79 years) |
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| Elderly (ages 80+ years) |
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| BUSINESS SKILLS AND KNOWLEDGE
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| Ability to analyze and evaluate information to support a decision or recommendation� |
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| Collect and analyze data from internal and external sources relevant to each situation� |
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| Techniques for business plan development |
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| implementation |
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| and assessment� |
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| The functions of organizational policies and procedures� |
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| Promote and apply problem-solving philosophies� |
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| Demonstrate critical thinking and analysis� |
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| Systems thinking� |
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| Facilities planning |
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